Effective Date: 01.08.2024

At Bistrica Rafting Outdoors (“we”, “our”, or “us”), accessible from https://bistricaraftingoutdoors.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking.

1. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and payment details
  • Booking details (e.g., number of participants, date of activity)
  • IP address and browser data
  • Any information you provide via forms or contact requests

2. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Communicate with you about your reservation
  • Provide customer support
  • Improve our website and services
  • Send important updates or promotional offers (only if you opt-in)

3. Payments

All payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Support marketing and advertising (e.g., Meta/Facebook Pixel, Google Analytics)

You can disable cookies through your browser settings at any time.

5. Sharing Your Information

We do not sell or rent your personal data. We may share your data only with:

  • Payment processors
  • Booking and website service providers
  • Legal authorities if required by law

6. Data Retention

We retain your data only as long as necessary to:

  • Fulfill your booking
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise your rights, contact us at the email below.

8. Data Security

We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: info@bistricaraftingoutdoors.com
Phone: +35569 73 48 852
Website: https://bistricaraftingoutdoors.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

By using our website, you agree to this Privacy Policy.